PRIVACY POLICY
Last Updated: [DATE]
This website is owned and operated by {{COMPANY_LEGAL_NAME}} d/b/a {{STORE_NAME}}.
We respect your privacy and understand that you have a right to know why we
collect your personal information and what we do with it. This Privacy Policy
applies to information we collect through our Sites (as defined below) as well
as information we may collect offline.
This policy describes the type of information we collect from you and/or that
you may provide when you visit and/or use this website and/or any of our mobile
applications (individually or collectively, "Sites"). "You/your/user(s)" means
you as a user of our Sites.
By accessing the Sites, you acknowledge this Privacy Policy and agree to be
bound by the terms hereof, the Terms of Use, and any other terms or policies we
post on the Sites. If there is anything you do not understand, please email any
inquiry to {{STORE_EMAIL}}. If at any time you do not agree to this Privacy
Policy, please do not use the Sites.
We reserve the right to change or update this Privacy Policy by posting such
changes or updates to the Sites. Amendments to this Privacy Policy will be
posted at this URL and will be effective when posted. You can tell if this
Privacy Policy has changed by checking the "Last Updated" date at the top of
this page. Your continued use of the Sites following the posting of any
amendment shall constitute your acceptance thereof.
YOUR SECURITY
We strive to keep your Personal Information private and safe. We take
commercially reasonable physical, electronic, and administrative steps to
maintain the security of Personal Information collected, including limiting the
number of people who have physical access to database servers, as well as
employing electronic security systems and password protections that guard
against unauthorized access. All payment transactions will be handled through
our third-party payment processors, and we will not have access to your credit
card number or other financial data.
Unfortunately, despite our best efforts, the transmission of data over the
Internet cannot be guaranteed to be 100% secure. While we will use reasonable
means to ensure the security of information you transmit through the Sites, any
transmission of Personal Information is at your own risk. We are not responsible
for unauthorized circumvention of any privacy settings or security measures
contained on the Sites.
INFORMATION WE COLLECT
We collect various information that identifies you as a person ("Personal
Information") in two ways: (1) information you provide to us directly, and
(2) certain Automated Information that may contain Personal Information when
you use our Sites.
Personal Information You Provide to Us:
- Contact details including name, email, telephone number, and shipping and
billing address
- Login and account information, including unique user ID and password
- Personal details including purchase history
- Payment or credit card information processed through our third-party payment
processors
- Personal preferences including wish lists and marketing preferences
We collect Personal Information directly from you when you:
- Sign up for our email list
- Place an order online
- Send us an email or other communication
- Join any of our social networking sites
- Register for an account
- Participate in our promotions, surveys, and/or contests
Automated Information:
We also collect information, some of which may be Personal Information, through
automated means when you visit our Sites, such as:
- The IP address of the device you use to connect to the internet
- The unique identifiers of your device
- Your browser and device characteristics
- Your operating system and language preferences
- The URLs through which you were referred to our Site
- Information on actions taken by you on our Site
- Dates and times of your visits and the pages you accessed
We use a variety of methods such as cookies and pixel tags to collect this
information. Most web browsers automatically accept cookies. If you do not wish
to have cookies on your system, you can set your browser to refuse them.
However, not accepting cookies may make certain features of our Sites unavailable
or difficult to use. For more information, please see our Cookie Policy at
{{STORE_COOKIE_URL}}.
HOW WE USE THE INFORMATION WE COLLECT
Most commonly we will use your Personal Information:
- Where you have asked us to do so or consented;
- Where we need to do so in order to perform a contract we have entered into
with you;
- Where it is necessary for our legitimate interests (or those of a third
party) and your fundamental rights do not override those interests; and
- Where we need to comply with a legal or regulatory obligation.
SHARING PERSONAL INFORMATION WITH THIRD PARTIES
We do not share your Personal Information with any third parties except as set
forth herein. We may disclose your Personal Information to outside individuals
and/or companies that help us bring you the products and services we offer and
to create, operate, and maintain our Sites. For example, we may work with third
parties to:
(a) manage a database of customer information;
(b) assist us in distributing e-mails;
(c) assist us with direct marketing and data collection;
(d) provide data storage and analysis;
(e) provide fraud prevention;
(f) provide customer service;
(g) provide order fulfillment and/or delivery services; and
(h) provide other services designed to assist us in developing and running our
Sites and maximizing our business potential.
We require that these outside companies agree to keep all information shared with
them confidential and to use the information only to perform their obligations
to us.
If we seek investors or go through a business transition, including but not
limited to a merger, acquisition, or sale of all or a portion of our assets,
your Personal Information may be shared as part of the negotiation of the
transaction and will likely be among the assets transferred.
We may disclose your Personal Information when legally required to do so, to
cooperate with law enforcement investigations or other legal proceedings, to
protect against misuse or unauthorized use of the Website, to limit our legal
liability, or to protect the rights, property, or safety of users of the Sites
or the public.
SMS/MMS MOBILE MARKETING
We respect your privacy. We will only use information you provide through the
Program to transmit your mobile messages and respond to you, if necessary. This
includes sharing information with platform providers, phone companies, and other
vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT,
LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR
CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.
Text Marketing and Notifications: By entering your phone number in the checkout
and initiating a purchase, you agree that we may send you text notifications
(for your order, including abandoned cart reminders) and text marketing offers.
Text message frequency may vary. You can unsubscribe from further text messages
by replying STOP. Message and data rates may apply.
California Civil Code Section 1798.83 permits California residents using the
Program to request information regarding our disclosure of information to third
parties for their direct marketing purposes. To make such a request, please
contact us at {{STORE_EMAIL}}.
This Privacy Policy is strictly limited to the Program and has no effect on any
other privacy policy(ies) that may govern the relationship between you and us in
other contexts.
TARGETED ADVERTISING AND REMARKETING
You may see advertisements for our products/services on other websites and mobile
applications because we work with third-party advertisers to engage in
remarketing and retargeting activities. These third-party advertisers track your
online activities over time and across websites by collecting information through
automated means, including through the use of third-party cookies, web server
logs, and web beacons. They use this information to show you advertisements that
may be tailored to your individual interests.
Some third-party advertising companies may be members of the Network Advertising
Initiative, which offers a single location to opt out of ad targeting from member
companies at www.networkadvertising.org.
If you are a California resident, you may ask us to refrain from sharing your
information with certain of our affiliates and other third parties for their
marketing purposes. See the "Privacy Notice for California Residents" at
{{STORE_CA_PRIVACY_URL}}.
YOUR CHOICES ABOUT HOW WE USE YOUR INFORMATION AND OPTING OUT
Tracking: You can set your browser to refuse some or all cookies or to alert you
when cookies are being sent. If you opt out of cookies, you will not be able to
take advantage of various features of the Sites that are available to other users.
Promotional Offers: If you do not wish to receive our email promotional offers,
you may opt out by checking the relevant box when we collect your information,
logging into your account to update your preferences, or clicking on the
"unsubscribe" link found in emails we send to you. Please allow up to ten (10)
business days for changes to your email preferences to take effect.
Advertising: You may opt out of Internet-based and mobile advertising by visiting:
- TRUSTe's Ad Preference Manager: https://preferences-mgr.truste.com/
- Digital Advertising Alliance: http://www.aboutads.info/choices/
- Network Advertising Initiative: http://www.networkadvertising.org/choices/
Analytics: Our products and services use Google Analytics and its associated
tracking technologies. To opt out of Google Analytics Advertising Features,
visit https://support.google.com/analytics/answer/181881 or use the Google
Analytics Opt Out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
DISCLOSURE FOR LEGAL PURPOSES
You hereby authorize us to disclose any of your Personal Information pursuant to
judicial and administrative proceedings and to law enforcement or government
agencies if we are legally required to do so. You also authorize us to disclose
Personal Information if we believe the disclosure is necessary or appropriate in
the event of an investigation of improper or illegal conduct in connection with
the Sites, such as fraud, misrepresentation, intellectual property infringement,
or other activity that may put us at risk for liability.
NOTICE TO CALIFORNIA CONSUMERS
If you are a resident of California, please see our California Privacy Policy at
{{STORE_CA_PRIVACY_URL}} for specific provisions that apply to you.
NOTICE TO EUROPEAN UNION RESIDENTS
If you are a resident of the European Union, please see our GDPR Privacy Notice
at {{STORE_GDPR_URL}} for specific provisions that apply to you.
CHILDREN
We do not knowingly permit persons under 13 years of age to use the Sites, and
we do not knowingly collect, use, or disclose Personal Information from anyone
under 13 years of age. If we determine upon collection of Personal Information
that a user is under this age, we will not use or maintain his/her Personal
Information without parent/guardian consent. If we become aware that we have
unknowingly collected Personal Information from a child under the age of 13, we
will make reasonable efforts to delete such information from our records.
DISPUTES
This Privacy Policy will be interpreted in accordance with the laws of the State
of {{GOVERNING_STATE}} and the United States of America, without regard to its
conflict-of-law provisions.
In the event of any dispute, the party wishing to address the dispute must
contact the other party in writing, including by e-mail, and advise the other
party of the dispute in reasonable detail as well as informing the other party
of the remedy being sought. Notices to us shall be sent to legal@tenisbox.com with
the words "DISPUTE NOTICE" in the subject line. The parties shall make a good
faith effort to resolve the dispute before resorting to formal means of
resolution.
CONTACT
If you have any questions about your privacy or security at the Sites, or wish
to update your Personal Information, please send an email to {{STORE_EMAIL}}.
{{STORE_NAME}}
{{STORE_ADDRESS}}
{{STORE_CITY_STATE_ZIP}}
{{STORE_EMAIL}}